Policies

It is our goal at Casper Executive Car and Limo to provide you with a clean, professional and safe experience while in the comfort of one our limousines. The following guidelines and policies are necessary for the comfort, protection, and safety of our guests and drivers. Casper Executive Car and Limo prides itself by abiding by ALL local, state, and federal laws regarding safety, alcohol, and transportation.

Policies

Deposits: A $ 100.00 (one hundred dollar) deposit is required at the time of all bookings. This deposit is non- refundable and will be applied to total rental amount. All rates are subject to change at any time.  A minimum hourly rental (based on the model chosen) will be charged, and all rentals are subject to a minimum 1½ hour reservation. Casper Executive Car and Limo requires a credit/debit card be on file with the reservation in case of any incidentals during the reservation.

Cancellations: Cancellations must be made at least 7 days in advance prior to the reservation date for a full refund. Any cancellation made less than 7 days, you will lose the deposit amount. Any cancellations within 48 hours will be charged the full amount of reservation and will not be refundable.

Gratuity: This is a service industry. If the driver provided quality service, it is common practice to tip the driver 20% of the total rental fee.

Payment: We accept all major credit/debit cards, cash and check.  Any returned check will be charged $25 NSF fee and any bank fees charged to Casper Executive Car and Limo. Any Invoice not paid within 15 days of service will accrue interest and will be sent for collections after 30 days.

Liability: Casper Executive Car and Limo is not liable in the event of mechanical breakdown while on charter. Casper Executive Car and Limo is not responsible for any personal articles left in the vehicle. Casper Executive Car and Limo will not allow more passengers than what was agreed upon or what seating capacity allows. Please remember this vehicle is for hire. We ask that you are careful when you are in the vehicle as not to cause any damage. If any damage is done or anything is stolen while your party is in the vehicle you will assume full financial liability.

Vehicle Damage:  The party paying for the reservation is responsible for all damages, and/or cleaning charges incurred during the reservation – whether it is the Renter, or a guest of the Renter. This includes, but is not limited to: vomit/sickness ($200 per incident for cleaning fee), broken/missing glassware ($10.00 per glass), burns ($500 per incident for replacement or repair), upholstery damage ($500-$1,000 per incident for replacement or repair), and/or opening a limousine door into another vehicle or stationary object. Actual amount will be billed per repair fee, and time out of service for the vehicle.

Lost or Damaged Items:  Casper Executive Car and Limo is not responsible for items that are left in the limousine, lost or damaged. Casper Executive Car and Limo reserves the right to charge a delivery fee for returning lost items, if found.

Food & Alcohol Policy:  Alcoholic beverages that begin in the limousine must stay in the limousine. Alcoholic beverages may not be taken out of the limousine into ANY establishment. As well, ALL open alcoholic beverages must remain inside any establishment, and may not be taken into the limousine. Open container laws in our community are very specific.  This guideline will ensure that all of us are in compliance.

Alcohol Policy (under 21)

No alcohol will be allowed in any limousine when all passengers are under the age of 21, even with parental permission-NO exceptions. Should any alcohol be found in any vehicle under these circumstances, Casper Executive Car and Limo reserves the right to terminate the charter immediately, and either return all the passengers to the original pick up point, or call the parents to pick the minors up at a specified, safe location. There will be no refunds on any unused time.

When alcoholic beverages are open inside the guest cabin area of the limousine, the partition between our guests and the driver should remain closed. Drivers are not allowed to consume ANY alcoholic beverages at any time while on duty. Our drivers may, at times, enter an establishment to accompany guests, however, please do not offer our drivers any alcoholic beverages. Immediate loss of employment will occur – Your safety and theirs depends upon it!

Jell-O Shots or similar are prohibited in our limousines. Food items are prohibited in our limousines, unless prior arrangements are made.

Terms and Conditions: By placing a reservation with Casper Executive Car and Limo, you acknowledge and expressly agree to these policies, terms & conditions, and further expressly authorize Casper Executive Car and Limo, to charge you in full for all charges relating to your reservation, including, but not limited to, charging you in full for the reservation should you be considered a no-show, extra time not originally scheduled or for limousine cleaning and/or damage. When the cancellation period is reached, service is deemed rendered, whether you enter the vehicle or not.

Termination of Any Reservation by Casper Executive Car and Limo:  Casper Executive Car and Limo reserves the right to terminate any reservation without refund, if the chauffeur, or Casper Executive Car and Limo dispatcher feels that the Renter, and/or Party of the Renter, is putting the chauffeur or limousine in any danger of injury or damage. Additionally, if the Renter, and/or Party of the Renter are in the possession of any illegal material(s) and/or illegal substance(s), the service will be terminated immediately, and charged at the full amount of the reservation. This is without exception. Casper Executive Car and Limo reserves the right to return the Renter, and/or passenger(s), to the original pick up point, or to drop the Renter, and/or passenger(s), at any safe location, due to the above infractions.

Acts of God: Casper Executive Car and Limo is not responsible for acts of God and/or circumstances that are beyond our control including, but not limited to, traffic congestion, road closures, accidents, flight delays, weather delays, etc.